Role & responsibilities The Level 1 IT Support Engineer provides first-line technical assistance for end-user systems and IT services. This role is responsible for diagnosing and resolving basic hardware, software, and network issues across multiple platforms, ensuring uninterrupted user productivity, and escalating complex issues to higher support levels when required. Key Responsibilities 1. End-User Device Support Deliver Level 1 support for laptops and desktops running Windows, Linux, and macOS. Perform operating system level troubleshooting, including login issues, performance problems, system updates, and configuration support. Install, configure, and verify endpoint encryption solutions (e.g., BitLocker). Install, update, and maintain antivirus software. Assist with device imaging, re-imaging, and standard configuration as per IT policies. Diagnose and troubleshoot hardware issues related to RAM, HDD/SSD, keyboards, batteries, displays, ports, and peripherals. 2. Software & Application Support Provide basic support for enterprise applications, including: Microsoft Teams Microsoft 365 (Outlook, Email) and VPN clients Web browsers and office productivity tools Assist users with application installation, configuration, and authentication issues. Troubleshoot email configuration, synchronization, and delivery-related problems. 3. Network & Connectivity Support Troubleshoot basic LAN/WAN connectivity issues for wired and wireless networks. Resolve common network problems such as internet connectivity issues, IP conflicts, DNS errors, and limited network access. Support issues related to network printers and shared resources. Escalate unresolved network issues to Level 2 or Network teams as required. 4. Ticketing & Service Request Management Log, update, and track incidents and service requests using the IT ticketing system. Prioritize tickets and ensure resolution within defined SLA timelines. Escalate complex or unresolved issues to L2/L3 teams or OEM vendors when necessary. Maintain accurate documentation of troubleshooting steps and resolutions. 5. Security & Compliance Ensure adherence to organizational IT security policies and standards. Verify that systems are compliant with antivirus updates, OS patches, and encryption requirements. Identify and report potential security incidents or suspicious activities to the IT Security team. 6. Customer Service Provide timely, professional, and customer-focused technical support. Communicate technical information and resolutions clearly to end users. Maintain a strong service-oriented approach in all interactions. Required Skills & Qualifications Technical Skills Basic knowledge of Windows, Linux, and macOS operating systems. Understanding of networking fundamentals (LAN/WAN, IP addressing, DNS, DHCP). Hands-on experience with OS troubleshooting, antivirus tools, and encryption solutions. Familiarity with Microsoft Teams, Outlook, and Microsoft 365 applications. Basic knowledge of desktop and laptop hardware diagnostics. Experience or familiarity with IT ticketing systems. Soft Skills Strong communication and interpersonal skills. Customer-serviceoriented mindset. Ability to follow standard operating procedures (SOPs). Strong analytical and problem-solving abilities. Ability to work under supervision and escalate issues appropriately. Education & Experience 1. B. Tech degree in Computer Science, Information Technology, or a related field. 2. 0 to 2 years of experience in IT helpdesk or technical support roles (fresh graduates with strong technical aptitude are encouraged to apply). 3. Relevant certifications are a plus: CompTIA A+ ITIL Foundation Microsoft 365 Certified: Fundamentals Linux Essentials Key Attributes Quick learner with a willingness to adapt and grow. Strong sense of ownership and accountability. Ability to manage multiple tasks while maintaining attention to detail. ...Less

Role & responsibilities We are looking for an experienced Sr. Engineer - Linux Support with strong hands-on expertise in administering, maintaining, and troubleshooting Linux-based environments. The ideal candidate will have in-depth knowledge of multiple Linux distributions, system performance optimization, and core infrastructure services. Key Responsibilities 1. Administer and support multiple Linux distributions, including server provisioning, patch management, system upgrades, and performance tuning. 2. Perform kernel-level tuning, memory management, CRON job administration, and overall system optimization. 3. Configure, manage, and troubleshoot essential services such as Apache, FTP, networking services, email protocols, Syslog, Nagios, and SSL certificate deployment on Tomcat, Apache, and Nginx. 4. Develop, enhance, and maintain automation using shell scripting. 5. Manage software packages and updates using YUM and RPM and handle version control with Git and SVN. 6. Configure and maintain storage solutions including LVM, NFS, and Samba. 7. Provide basic administration and support for MySQL and PostgreSQL databases. 8. Identify and resolve system performance issues, defects, and service outages. 9. Work independently while collaborating effectively with cross-functional teams. Ticketing & Service Request Management: 1. Log, monitor, and update incidents and service requests within the IT ticketing system. 2. Prioritize issues and ensure resolution within defined SLA timelines. 3. Escalate complex or critical issues to L2/L3 teams or OEMs when required. 4. Maintain accurate and detailed documentation of troubleshooting steps and resolutions. Preferred candidate profile 1. Strong knowledge of Linux operating systems, system internals, and troubleshooting practices. 2. Hands-on experience with system monitoring, log analysis, and service management. 3. Excellent analytical and problem-solving skills with a structured approach to incident resolution. Customer Support Responsibilities 1. Deliver timely, professional, and courteous technical support to users. 2. Communicate solutions clearly and effectively. 3. Demonstrate a strong customer-focused approach in all interactions. Preferred Qualifications 1. B.Tech in Computer Science, Information Technology, or a related discipline. 2. Experience or certifications in Windows technologies, including Active Directory, DNS, RADIUS authentication, DHCP, and networking fundamentals. 3. Prior exposure to enterprise IT environments is a plus. ...Less

Position: Alliance Sales – GSI Nature of work: This is an Alliance Manager position in the GSI sales function where the person is responsible for generating new business opportunities with GSIs like TechM, HCL, Zensar, etc. for the purpose of sales. Reports to: Sr. manager / DGM (Global Strategic Alliances) Qualification and Experience: Management and/ or engineer graduate from an institute of repute with 8-12 years of experience of selling S/W products and solutions Experience in working with/along GSIs will be an added advantage Must have experience in selling to C level in BFSI, Government and Enterprise sectors Experience in UK/Europe market will be an added advantage Skill Set Required: Strong understanding of GSI partnership models, joint GTM strategies, and co-selling frameworks. Experience in managing large, complex deals in collaboration with GSIs. Ability to influence and align with GSI sales and delivery teams to drive joint opportunities. Excellent relationship-building skills with GSI partner stakeholders across sales, pre-sales, and delivery. Strong knowledge of enterprise software solutions and value-based selling. Ability to map and engage key decision-makers and influencers at CXO levels. Excellent communication, presentation, and negotiation skills. Business acumen with strategic thinking and problem-solving capabilities. Willingness to travel for partner engagement and sales closures. Key Responsibilities: Build Mindshare and activities to build practice and make Newgen partner of choice for the GSIs Generate Sales Lead, Build Pipeline, Convert Pipeline to Sales Numbers with GSI Channels Develop and grow the Banking and Enterprise customers for Newgen products & solution Meeting Quarterly & Annual Target for the Sales Work closely with Pre-sales and delivery to have the winning proposal to WIN the deals Strategize the Winning approach for the opportunities and accounts Competition Analysis by keeping abreast of Market Trends & achieving market share metrics Establishing a cordial relationship with the clients and partners to ensure maximum customer satisfaction and repeat business Location: NCR – Noida ...Less

Position: Consulting Alliance Sales Nature of work: This is an Alliance Manager position in the consulting sales function where the person is responsible for generating new business opportunities with consulting organizations like EY, KPMG, Deloitte, PwC, Accenture etc. for the purpose of sales. Reports to: Sr. manager / DGM (Global Strategic Alliances) Qualification and Experience: Management and/ or engineer graduate from an institute of repute with 8-12 years of experience of selling S/W products and solutions. Experience in working with/along with Big 4 Consulting Companies will be an added advantage Must have experience in selling to C level in BFSI, Government and Enterprise sectors Skill Set Required Passionate for sales with burning desire to achieve results Self-motivated and go-getter personnel who can drive sales independently A good understanding of Enterprise Solutions with strong experience of selling high ticket value-based solutions Social person with good PR Skills and having strong relationship in Consulting sector Experience of Selling Software Products/Solutions in Banking & Enterprise sector Ability to forecast future sales trends and devise future sales strategies for the same Ability to do connect with desired stake holders & do mapping of Key Decision Makers and Key Influential’s at CXO levels Working with Big 4 Consulting partner on large and complex deals Driving common interest with effective problem-solving skills Ability to conceptualize solutions and articulate them with prospects to develop business opportunities and sales Requires excellent oral and written communications skills including effective presentation and negotiation skills Excellent business acumen and command of spoken and written English Should be open for travel as the role requires travelling for sales closures Key Responsibilities: Build Mindshare and activities to build practice and make Newgen partner of choice for the Big 4 Consulting organizations Generate Sales Lead, Build Pipeline, Convert Pipeline to Sales Numbers with Big 4 Consulting partners Develop and grow the Banking and Enterprise customers for Newgen products & solution Meeting Quarterly & Annual Target for the Sales Work closely with Pre-sales and delivery to have the winning proposal to WIN the deals Strategize the Winning approach for the opportunities and accounts Competition Analysis by keeping abreast of Market Trends & achieving market share metrics Establishing a cordial relationship with the clients and partners to ensure maximum customer satisfaction and repeat business Location: NCR - Noida ...Less

Experience: 5–8 Years Technology Stack: Java, JavaScript, PL/SQL, Oracle / MS SQL Server Domain: Banking & Lending Role Overview We are seeking a Technical Lead / Group Lead – LMS with strong expertise in Loan Management / Loan Servicing Systems, deep database design and development skills, and hands-on experience in Java-based enterprise applications. The role involves technical ownership of LMS modules, solution design, team guidance, and ensuring high-quality delivery in a banking product environment. Key Responsibilities • Own and lead the technical design and development of Loan Management / Loan Servicing modules, including: o Loan lifecycle events o Repayment schedules, accruals, prepayments o Charges, fees, penalties o Accounting definitions and GL integrations • Provide technical leadership to development teams, ensuring adherence to design standards and best practices. • Design and implement high-performance, scalable database solutions for transaction-intensive LMS systems. • Hands-on development and review of PL/SQL / T-SQL artifacts: o Packages, procedures, functions, triggers, views, cursors, indexes, jobs • Contribute to and review Java and JavaScript code for services, integrations, and UI layers. • Guide teams in performance tuning, query optimization, and database best practices. • Troubleshoot and resolve complex functional and technical issues across environments (DEV/UAT/PROD). • Work closely with Product, Business, Architecture, and QA teams to translate requirements into robust technical solutions. • Ensure quality delivery, code reviews, defect-free releases, and compliance with SDLC processes. • Support integrations, data feeds, batch jobs, and interfaces with upstream/downstream systems. Technical & Functional Skills • 5–8 years of overall IT experience with significant hands-on experience in Loan Management Systems (LMS). • Strong domain knowledge in loan servicing from business and IT perspectives, including: o Events, repayments, charges, fees o Accounting and financial postings • Deep expertise in Database Design and Development. • Strong hands-on experience with Oracle, MS SQL Server. • Advanced knowledge of PL/SQL / T-SQL with end-to-end ownership in at least one LMS implementation. • Solid working knowledge of Java and JavaScript in enterprise applications. • Exposure to microservices or service-oriented architectures • Strong understanding of SDLC and product development lifecycle Qualification • B.E / B. Tech in Computer Science • MCA ...Less

About Newgen Software: Newgen is the leading provider of a unified digital transformation platform with native process automation, content services, and communication management capabilities. Globally, successful enterprises rely on Newgen’s industry-recognized low code application platform to develop and deploy complex, content-driven, and customer-engaging business applications on the cloud. From onboarding to service requests, lending to underwriting, and for many more use cases across industries. Newgen unlocks simple with speed and agility. Position: Sr. Cloud Engineer Location: Noida Experience: 2-4 years About the Role: We are looking for a talented and experienced Cloud Engineer to join Newgen Cloud & cyber security Group. The ideal candidate will design, implement, and maintain cloud infrastructure solutions that support the organization's business applications. You will collaborate closely with other functions such as Delivery, DB, and Product to deliver Newgen Managed Cloud Solutions on Newgen Product-based platforms, ensuring they are secure, scalable, and reliable. In short they are custodians of Newgen Cloud Platform, thus playing a critical role in Newgen Cloud Delivery. Key Responsibilities: • Design, implement, and manage cloud infrastructure on platforms viz AWS, Azure. • Automate infrastructure provisioning and deployment using Infrastructure as Code (IaC) tools like Terraform, CloudFormation. • Monitor and maintain cloud systems to ensure high availability, performance, and security. • Collaborate with Solutioning and Product Engineering teams for optimized and cutting edge Cloud Infra deployments. • Troubleshoot and resolve infrastructure-related issues across cloud environments. • Optimize cloud infrastructure costs while ensuring performance and scalability. • Maintain security and compliance in cloud environments, ensuring adherence to best practices and relevant regulations. • Participate in disaster recovery planning and execution. • Work with internal teams and external vendors to manage cloud infrastructure upgrades, patches, and system configurations. • Track & monitor SLAs for closure of customer tickets • Open to work in shifts (24*7*365 operation) Must-Have Skills: • Bachelor's degree in computer science, Information Technology, or a related field. • 3-year Experience working with cloud platforms (AWS, Azure). • Cloud certifications Associate Level (e.g., AWS Certified Solutions Architect, Azure Administrator). • Strong knowledge of cloud architecture, services, and best practices. • Hands-on experience with Infrastructure as Code (IaC) tools (e.g., Terraform, CloudFormation). • Experience in containerization and orchestrator technologies like Docker and Kubernetes respectively. • Familiarity with networking and security protocols in cloud environments (e.g., OSI, VPCs, security groups, NAC, firewalls, WAF, DNS, DHCP, FTP, http/s, SMTP). • Strong problem-solving skills with a focus on automation and efficiency. • Excellent communication and collaboration skills. Preferred Qualifications: • Experience with hybrid cloud environments and multi-cloud strategies. • Familiarity with monitoring tools such as Prometheus, Grafana, CloudWatch or any other monitoring solution. Soft Skills: • Clear verbal and written communication. • A proactive mindset, willing to learn and adapt quickly. • Willingness to travel domestically or internationally, if required. • Openness to working in flexible hours or overlapping shifts, based on project needs. • Comfort working at client locations when needed (with adequate support and planning). Why Join Newgen? • Work with a global leader in digital transformation and enterprise automation solutions. • Competitive compensation package, including an attractive commission structure. • Career growth opportunities in a high-performance, results-oriented environment. • Collaborate with top-tier clients, industry leaders, and technology partners. Diversity & Inclusion: We celebrate diversity and are committed to creating an inclusive environment for all employees. We believe that a diverse workforce enhances our ability to innovate and thrive. We are proud to be an equal opportunity employer and welcome applications from candidates of all backgrounds, experiences, and identities. If you are a high-energy, strategic professional eager to drive business growth we invite you to be part of Newgen’s success story. ...Less

ROLE AND RESPONSIBILITIES: • To design experiences of Newgen products and applications with a goal to create a positive impact on productivity and business value of every product. • Own the User Experience for a large and complex B2B product, including planning & monitoring of activities & deliverables. • Oversee the product deliverables that shall include Information Architecture, Task-mapping, adapt design based on Analytics & User feedback. • Effectively present the concept to the business stakeholders, validate & translate their product expectations. • Ensure that the UX deliverables are in line with the business needs and they are built considering the technology aspect. • Take the product to next level beginning to implementation through R&D and by working closely with the team of interaction designers, visual designers, engineering team, quality assurance and product owners. REQUIRED SKILL SET: • Knowledge of technology, and its impact on the feasibility of design solutions, including the capabilities and limitations of web and mobile platforms. • Managing and mentoring team of Researchers, Interaction Designers, Visual Designers, Graphic Designers with a focus on learning and growth. • Creating and maintaining design systems to support various product lines with focus on consistency. • Tracking and managing multiple ongoing projects across departments, with exceptional attention to detail. • Conducting regular design reviews within the team. • Ensuring that the UX team works seamlessly with technical teams using Agile way of working. • Being a design evangelist internally and externally. • Working closely during the hiring of designers and bring in the right talent with various skillsets, as and when needed. • Having hands-on experience with design tools, and a good understanding of design methods and processes. • Awareness on B2B design patterns, and how to apply them in a variety of contexts. • Working in collaboration with product owners, stakeholders in determining the business requirements and converting them into design opportunities. • Communicating and evangelizing the importance of User Experience and related practices across the organisation. • Understanding of BFSI space can be an added value. • Strong, creative, out of the box thinking. Open to exploring the evolving B2B/enterprise space. REQUIRED QUALIFICATIONS & EXPERIENCE: • Bachelor's to Advanced Degree in Technology/Design, or along with a bachelor's degree, relevant certification from a reputed design institute. • 12-15 years of design experience with 5+ years in Enterprise/B2B industry. • Should have worked in B2B space, with a good grasp on the nuances of enterprise UX way of working. • Led and managed a team of at least 10 designers. ...Less

Job Title: Product Owner – Loan Management System (LMS) Experience: 10 – 15 Years Domain: Banking & Lending Product Type: Loan Management / Loan Servicing Platform Role Overview We are looking for a Product Owner – LMS with strong expertise in loan servicing systems, capable of owning the functional roadmap, backlog, and delivery alignment for a Loan Management System. The role requires a blend of banking domain depth, product thinking, and agile execution, working closely with engineering, architecture, QA, and business stakeholders. Key Responsibilities • Own the end-to-end product backlog for LMS modules covering: o Loan lifecycle management o Repayments, schedules, accruals, prepayments, restructuring o Charges, fees, penalties o and GL mappings o Loan events and servicing rules o Support Integration requirements with Core Banking / Accounting Systems • Act as the single point of accountability for LMS functional scope and priorities. • Translate business and regulatory requirements into: o User stories o Functional specifications o Acceptance criteria • Prioritize backlog items based on business value, risk, dependencies, and delivery timelines. • Ensure stories are clear, testable, and implementation-ready for development teams. • Continuously groom and refine the backlog with stakeholders • Act as a bridge between business and technology, ensuring functional intent is correctly implemented. • Ensure adherence to SDLC and governance processes Skills & Competencies • 10 plus years of experience in banking / financial services with strong exposure to Loan Management Systems. • Hands-on experience as a Product Owner / Business Analyst / Functional Lead for LMS or loan servicing platforms. • Strong understanding of: o Loan lifecycle and servicing processes o Banking products and operations o Accounting and financial flows in lending • Exposure to multiple loan products (Retail, Corporate, MSME, Islamic lending, etc.). • Ability to write clear user stories, acceptance criteria, and functional documents. • Strong analytical, problem-solving, and decision-making skills. • Ability to create and review: o Functional Requirement Documents (FRD) o User Stories and Acceptance Criteria o Process flows and business rules Educational Qualification • Bachelor’s degree in Engineering, Technology, Finance, or related discipline (B.E. / B.Tech / B.Com / BBA / equivalent) • MBA / PGDM (Finance / Operations / Systems) is a plus, but not mandatory. • Strong grounding in banking, finance, and business processes. ...Less

Job Title: Business Systems Analyst – Loan Management System (LMS) Experience: 3–6 Years Domain: Banking & Lending Product: Loan Management / Loan Servicing System Role Overview We are looking for a Business Systems Analyst (BSA) – LMS with strong expertise in loan servicing systems, capable of translating business and operational requirements into detailed functional and system specifications. The role requires deep banking domain knowledge, strong analytical skills, and close collaboration with product, engineering, QA, and business stakeholders. Key Responsibilities • Analyze and document end-to-end loan servicing processes, including: o Loan lifecycle events o Repayment schedules, accruals, prepayments o Charges, fees, penalties o Accounting definitions and GL postings o Business rules • Elicit, analyze, and validate business, regulatory, and operational requirements. • Convert business requirements into: o Functional Requirement Documents (FRD) o System Requirement Specifications (SRS) o Use cases and process flows • Data mappings and field definitions • Work closely with technical teams to ensure accurate interpretation of requirements. • Support configuration vs customization decisions for LMS functionality. • Act as a bridge between business users and technology teams. • Coordinate with: o Product Owners o Development and Architecture teams o QA teams • Facilitate workshops, walkthroughs, and functional reviews. • Validate implemented functionality against functional specifications. • Support LMS integrations with: o Core Banking Systems o Accounting / GL systems o Payment gateways o External reporting and regulatory systems • Define data flows, interface requirements, and reconciliation logic. • Support batch jobs, data feeds, and exception handling. Skills & Competencies • 3 - 6 years of experience in banking / financial services with strong LMS or loan servicing exposure. • Proven experience as a Business Systems Analyst / Functional Analyst / Senior BA. • Strong understanding of: o Loan servicing processes o Banking operations and workflows o Accounting and financial postings in lending • Ability to create detailed functional and system documentation. • Experience working in Agile / Scrum environments. • Strong analytical, problem-solving, and stakeholder management skills. Educational Qualification • Bachelor’s degree in Engineering, Technology, Finance, or related discipline (B.E. / B.Tech / B.Com / BBA / equivalent) • MBA / PGDM (Finance / Systems / Operations) is a plus, but not mandatory. ...Less

Job Description The incumbent would be responsible for: * Developing and installing software solutions. * Designing, implementing and delivering high quality Software project in JAVA, SQL / Oracle, J2EE and other JAVA technologies. Job Responsibility - # Participate in detailed level in design, coding, code walk through, peer code reviews and unit testing, System Testing, UAT, Demos, POCs, installation, maintenance of Software modules.# Ensures the preparation in the following: • Software Prototype, System Architecture, Software Design Document • User interfaces to be developed as per UX guidelines • Code files ensuring coding guidelines followed, Code review artefacts during peer code review • Test plan and Test Cases • Installation / Deployment document • Release Document & Technical Documentation # Documents& demonstrates solutions by developing documentations, flowcharts, layouts, diagram, charts, code; Ensuring that project task are completed in defined effort and timelines # Prepares & installs solutions by determining and designing system specifications, standards & programming. # Testing: Writing of test cases, unit testing, system testing, negative testing q Trouble shooting: Log analysis and database query optimization q Improves operations by conducting system's analysis. # Updates job knowledge by studying state of the art development tools, programming techniques & computing equipment; participates in educational opportunities, reads professional publications & maintains personal networks. # Protects operations by keeping information confidential. # Provides information by collecting, analysing, summarizing development & service issues. # Develops software solution by studying information needs, conferring with users, studding system flow, data usage and work processes, investigating problem areas, following delivery cycle. # Ensuring that the Newgen quality processes are in place and are followed. Desired Profile: • B.E/B. Tech. -CS/ IT/ MCA, M. Tech or Equivalent degree from a reputed institute preferred, with 2-4 years of relevant industry experience across a wide variety of development projects. • Knowledge of SOAP/Rest API, Multithreading, Web Application concepts, Program/Logic writing, Data structure. • Good experience on Core Java, JSP, Servlets, EJB, Oracle/SQL • Banking retail loan and MSB is an advantage. • Database knowledge of table, stored procedure, functions, can write queries, primary key, unique key, joins, referential integrity, and normalization, performance tuning. • Should possess advanced knowledge of system integration issues & configurable solution design. • Ability to gather and analyze data and draw logical conclusions. • Understanding the companys vision and goals, business operations and market. • Is adept in stakeholder management and possess the ability to coordinate and prioritize customer requests with the assistance of other managers to ensure customer delight. • Possess good people management skills and can manage performance and disciplinary issues, handle employee complaints and grievances and recommend the hiring, termination, and promotion of staff; Should be able to train, mentor, motivate and lead a successful team. Should be well versed in attrition related issues and case management. ...Less