Responsible for managing named customers relationship and ensure we deliver and demonstrate our value proposition by leveraging industry best practices in BPM / ECM domain. EM works closely with CRM and Delivery Head to meet the business goals and targets. Business: Acts as a SPOC between the Customer and Newgen (both delivery and account management teams) Positioning Newgen’s Product and/or services to the customers. Identify continuous growth opportunities for new business as per account expansion target. Execution of ongoing engagement such as implementation, change request, renewal of ATS / AMC, additional resource deployment, additional licenses and additional process deployment. Work with Delivery Head and CRM in reviewing the progress of ongoing implementation, new business opportunities and the Booking-Billing-Collection figure as per account expansion target. Get actively involved in activities related to mining cases for a specific client including POC and Demos as necessary. Build proposals for the new opportunities and involve CRM / Business Head, as needed. Create, review and periodic update of all opportunities at Salesforce.com. Follow the OEA process and guidelines. Build relationship with Key Decision Makers as well as Users. Plan and conduct workshops – Newgen products and various solutions. Customer Satisfaction: Manage customer satisfaction and ensure high customer satisfaction. Ensure for every delivery Client Sign-Off and acceptance are in place Obtain customer satisfaction feedback post SRS / Functional Spec and UAT for every implementation (new and existing customers, both) Customer retention: Ensure delivery and demonstrate the value proposition by leveraging industry best practices and thereby retain the account over competition. Implementation: Responsible for overseeing the delivery – takes over from Presales immediately after receipt of the order placed by the customer, thru Hand-off process including all project sign off and the site going Live dates. Lead or step in as a System Analyst, whenever required. Participate & plan steer com Meetings Manage and participate in operational issues related to a specific engagement in terms of technical and delivery issues. Collection: Billing/ Contracting/ Raising of bill/Collection of Payment from the customer as per the agreed terms and timeline. Qualification: • MBA and/ or engineering from a premier institute. • 6 to 10 years of Exp and having 4-5+ Years of POST MBA experience in Delivery, Project management, Client Engagement or Presales in Banking domain is a must. ...Less

The incumbent will be responsible for Software Installation, System Study, Implementation of S/w Product/ Solutions, Testing, Integration of S/w Product/ Solutions, Training and Trouble Shooting etc. Responsible for handling customer relationship. Act as a bridge between Client and Development/Implementation teams. Manages and maintain server and client configurations. Problem Identification and Resolution. Investigate the issues reported by users and provide the solution for L1 issues. Investigate issues reported by users and coordinate with L2 & L3 teams for resolution. Preventive Monitoring & Maintenance User acceptance testing and user Hand Holdings. Good knowledge of OS and Application/Web Server is must Good knowledge of MSSQL or Oracle database (concepts, query writing skills), OS and application server (Jboss, weblogic or Websphere). Should have: Leadership abilities, self-driven, critical thinking, analytical abilities, flexibility, adaptability to work schedules, effective verbal & written communication, presentation & report generation skills, time management, self-confidence, open to changes & challenges, eye for detail, perseverance, discreetness & diplomacy, analytical thinking, sound independent decision making and team work. ...Less

Nature of work This is a mid-level position in sales function. The individual is responsible to achieve sales target through new clients. Reports to Business Head Qualification and Experience MBA and/ or engineer with specialization in marketing from an institute of repute. • 5-10 years of experience of selling S/W products / IT enabled solutions in b2b sales, corporate sales, Large Enterprise in North region Skill Set Required • Should have experience in New Account Acquisition or New logos. • Significant experience in selling IT products and Solutions in Large Enterprise/Corporate sales, B2B sales in North India • Should have strong experience and connects in large corporates & Enterprise in North • Self-motivated and committed to the success • Strong communication (written, verbal) and presentation skills, both internally and externally • Strong listening skills to interpret the customers’ needs • Proven track record of success in achieving sales quota. • Competence in managing end to end sales process & deal closure • Track record of success in self-developing accounts from cold call to deal close. • Maintain Account plans and develop strategy of each account for revenue • Able to pick emerging trends, opportunities, risks and threats in accounts. • Manage strategic partnerships with partners and critical initiatives as needed • Build strong relationships with internal and external customers to provide updates. • Manage sales pipeline and source leads, good negotiation skills • Identify key decisions makers in account • Organized and structured and consistent in hitting monthly/quarterly sales targets • High level of dynamism, drive, and energy - great teammate Strong commitment to both a high quality of work and service to customers Key Responsibilities • Achieve forecasted sales goals • Sound business judgment, forward-thinking and drive business objectives • Be the primary sales driver in sales process, communicate value propositions, generate velocity and make progress. • Sell the right solution, to ensure customer transitions from Suspect to trade • Account management, mapping of Key Decision Makers and Influencers at CXO levels • Business planning with proper account planning of each key account to achieve target • Customer management, Deal management and strong relationship with key clients. • Understand competitive landscape and market trends. • Deploy marketing activities and plans to generate new leads and expand prospect base • Managing sales pipeline to deliver monthly/quarterly/annual quota • Deliver accurate Monthly and quarterly forecast • Strong discipline around managing sales funnel and sales stage hygiene. • Revenue Planning, forecasting, commitments & Reviews • Gather Market intelligence, track competition & price discovery • Build and maintaining healthy business relations with major customers with maximum CSAT • Create Newgen’s visibility in different areas through participating in events and roadshows. Represent Newgen in Seminars, Webinars and in social media. • Work with cross-functional teams. • Identify new markets and customer needs, Promote Newgen products by addressing or predicting client’s business objectives. ...Less

Sr. Sales Specialist -East Enterprise Nature of work This is a mid-level position in sales function. The individual is responsible to achieve sales target through new clients. Reports to Business Head Qualification and Experience • MBA and/ or engineer with specialization in marketing from an institute of repute. • 5-10 years of experience of selling S/W products / IT enabled solutions in b2b sales, Large Enterprise, Government and BFSI in East region Skill Set Required • Should have experience in New Account Acquisition or New logos. • Significant experience in selling IT products and Solutions in Large Enterprise/Corporate sales, Government and BFSI in East India • Should have strong experience and connects in large corporates & Enterprise in East • Self-motivated and committed to the success • Strong communication (written, verbal) and presentation skills, both internally and externally • Strong listening skills to interpret the customers’ needs • Proven track record of success in achieving sales quota. • Competence in managing end to end sales process & deal closure • Track record of success in self-developing accounts from cold call to deal close. • Maintain Account plans and develop strategy of each account for revenue • Able to pick emerging trends, opportunities, risks and threats in accounts. • Manage strategic partnerships with partners and critical initiatives as needed • Build strong relationships with internal and external customers to provide updates. • Manage sales pipeline and source leads, good negotiation skills • Identify key decisions makers in account • Organized and structured and consistent in hitting monthly/quarterly sales targets • High level of dynamism, drive, and energy - great teammate Strong commitment to both a high quality of work and service to customers Key Responsibilities • Achieve forecasted sales goals • Sound business judgment, forward-thinking and drive business objectives • Be the primary sales driver in sales process, communicate value propositions, generate velocity and make progress. • Sell the right solution, to ensure customer transitions from Suspect to trade • Account management, mapping of Key Decision Makers and Influencers at CXO levels • Business planning with proper account planning of each key account to achieve target • Customer management, Deal management and strong relationship with key clients. • Understand competitive landscape and market trends. • Deploy marketing activities and plans to generate new leads and expand prospect base • Managing sales pipeline to deliver monthly/quarterly/annual quota • Deliver accurate Monthly and quarterly forecast • Strong discipline around managing sales funnel and sales stage hygiene. • Revenue Planning, forecasting, commitments & Reviews • Gather Market intelligence, track competition & price discovery • Build and maintaining healthy business relations with major customers with maximum CSAT • Create Newgen’s visibility in different areas through participating in events and roadshows. Represent Newgen in Seminars, Webinars and in social media. • Work with cross-functional teams. • Identify new markets and customer needs, Promote Newgen products by addressing or predicting client’s business objectives. ...Less

The Incumbent will: Design, develop, debug, enhance, document, test and implement workflow software applications in New Jersey area. Act as team leader of workflow software applications development team. Travel/ relocate to various unanticipated locations to interact with clients and train users for different short-term and long-term assignments. Job Responsibility: Develop & implement Business Process Management (BPM)/ Enterprise Content Management (ECM)/ Customer Communication Management (CCM) software products & solutions, tailored as per customer requirements, integrating with client legacy and master data system. Perform code and design review of all functionalities being implemented. Demonstrated experience with medical equipment manufacturing and healthcare compliances and regulations including Health Insurance Portability & Accountability Act (HIPAA), Food & Drug Administration – Corrective & Preventive Action (FDA – CAPA) & Good Practice Quality Guidelines & Regulations (GxP) & Sarbanes–Oxley (SOX) compliance. Desired Profile: Bachelor’s Degree in Computer Engineering, Computer Science or closely related field; 5-10 years’ experience in software product development industry professional position, to include minimum one year with Process Management (BPM) / Enterprise Content Management (ECM)/ Customer Communication Management (CCM) – related technologies; and minimum one-year experience in Insurance-healthcare & medical equipment manufacturing-related technologies & business verticals; and two years of experience with web services integration & data modeling. Key Skills: Database - Oracle, MS-SQL Server, MySQL; Development Tools - JavaScript, jQuery, Visual C++, ANSI C++, HTML, Eclipse, Netbeans, SOAP, REST, XML, UML, JSON, Webservices & APIs; Technologies - Business Process Management (BPM), Enterprise Content Management (ECM), Customer Communication Management (CCM). ...Less

To manage public relations to nurture a strong industry network, increase awareness and develop an enviable company image by developing and executing effective communication and media relations programs Experience in managing, developing, and motivating team by regularly counseling, coaching, and appraising desired results Good oral and written communication. Ability to structure the communication for self and other speakers of the organization Awareness of different media agendas, corporate strategy, sales priorities, A/B/C/D classification of publications (online and print) Excellent interpersonal skills Proficient in MS Office especially Word, Excel, PowerPoint, etc. Maintain amicable working relationships with colleagues - coordinate with senior management members, other spokespersons, and marketing team members Excellent storytelling skills and a passion for presenting a high-quality content that contributes to the brand image of the organization Ability to put together strategic communication plans across multiple time zones and functions Ideate, develop, and publish PR strategies, in coordination with other stakeholders Leverage existing media relationships and cultivate new contacts within business and industry media Develop messaging templates for key initiatives Coordinate and synchronize efforts with the PR team dedicated for the US Develop media relations strategy, seeking high-level placements in print, broadcast, and online media Release information to counter any negative publicity and handle crisis in the wake of any emergency Handle press releases, leadership communication and any press events, conferences, etc Manage PR/media/influencer budget Identify emerging issues and opportunities facing the organization and design communication strategies to manage their impact and drive the messaging across all channels responsibly "Activities:- • Research and drive content for press releases, byline articles, and keynote presentations • Monitor, analyze, and communicate PR results on a quarterly basis • Monitor the media, including newspapers, magazines, journals, broadcasts, newswires, social media sites, and blogs, for opportunities for the organization • Providing clients with information about new promotional opportunities and current PR campaigns progress • Influence all internal and leadership content, and content for awards and global listings for brand building" ...Less

To manage and participate in industry and corporate events and driving branding and visibility in external forums for B2B IT organization Provide ongoing marketing support and material development for all event initiatives Collaborate with various teams, top- and mid-tier leadership for effective execution and optimization of marketing events globally Experience in managing team of 2-3 members, developing and motivating team by regularly counseling, coaching, and appraising desired job results Conceptualize, plan, and execute all phases of global and regional events for Newgen Maintain monthly, quarterly, and yearly events calendar End-to-End event management, a) Pre-event planning, preparation, and execution b) Execution on the day of the event c) After event activities and reporting Provide consistent and clear communication of events program to all stakeholders, including internal briefing documents for specified events and conferences Coordinate with the content and branding team for collaterals, case studies, presentations, social media posts, event stories, posters, and newsletters "Activities, • Research and identify global events, prepare and manage overall events calendar, plan each event from start to finish according to requirements, target audience, and objectives, ensure event deliverables are executed on time, event logistics, vendor management to ensure the operational success of the event • Track all events for region and year including event goals, budgets, and pre-and post-event deliverables, track Leads, measure event (ROI), etc. • Manage organization’s participation in industry events end-to-end that includes brand visibility, engagement and lead generation strategies, theme, message, communications, design and vendor interactions • Partner with the product marketing, content marketing, and digital marketing teams to make the event successful • Coordinate production of event materials, i.e., name badges, signage, handouts, and gifts. Interact with external speakers where applicable in conjunction with all stakeholders" ...Less

Accountable for front-ending recruitment activities. • Responsible for daily and weekly meetings with Technical Panelists and Hiring Managers to keep them updated on status. • Coordinate with Business, understand Hiring plans & requirements and work on job specifications. • Source resumes through various channels such as LinkedIn, JOB Boards, Employee referral, partners. • Handle stakeholder engagement, scheduling interviews with Technical Panelists and Hiring Managers. • Analyze and communicate with Internal and External sources on recruitment trends, results, and insights (business unit, client, and external market) to drive future recruitment activity, improve compliance and reduce risk. • Responsible for candidate engagement, Sourcing, Scheduling, Document collection, Negotiation, Offer release and Onboarding. • Develop creative and diverse sourcing plans; leverage social networking and other cutting edge recruiting technologies and tools to connect with a broad and diverse talent network • Create an impressive experience for candidates at every step, including coordinating all interview details and logistics. • Define and implement employment branding strategy that effectively articulates employee value proposition to attract top talent. • Provide recommendations and best practices to improve the effectiveness and efficiency of the recruiting and interview process. ...Less

The Incumbent will: • Will be responsible for identifying deployment pipeline and automation of build and deployment for the different product lines on process as well as cloud. • Scheduling and notifying of software builds for different product lines. • Development and management of build release related script / tools. • Responsible to manage, direct and mentor team. Job Description • Strong understanding of source code version control systems (SVN, VSS, GIT) • Expertise with build automation tools such as Jenkins, Build Forge, Bamboo, Make and MSBuild. • Knowledge of Bug Tracking tool such as Jira, Bugzilla. • Depth knowledge of Apache ANT and Maven is must. • Good knowledge of SonarQube. • Knowledge of Amazon Web Service and Microsoft Azure will be a plus • Scripting ability with one or more languages (Java script, python, ruby, bash, perl, JACL etc.) • Experience in working with UNIX and Windows platform to support Release Engineering tasks. • Experience with infrastructure automation/configuration management tools • Expertise with a variety of build, release, and management packages • Working knowledge of SQL Server or relational databases a plus • Exceptional analytical and organizational skills. Ability to work effectively in fast-paced environments with little directions. • Detailed knowledge of Release Engineering processes including builds, compilation, scripting and packaging, installation troubleshooting and associated subjects. • Clear and concise oral and written communication skills • Knowledge of Installation tool (InstallAnywhare) preferable. ...Less

The Incumbent will: -Be the key person accountable for Project Delivery- managing end to end delivery of high quality projects, meeting all required functionality, within allocated schedule and budget. -Managing the team assigned to deliver projects and achieve assigned project goals. -Be responsible to ensure continued customer delight. Job Responsibility: -Own the entire delivery of assigned projects. -Responsible for managing multiple projects involving 15-20-member team consisting of middle layer (PL/GL/TL) and the teams under them. -Responsible for the end to end delivery; ensuring that Project Delivery Metrics are controlled throughout the project lifecycle. Tracking project requirements and implementation throughout different phases. -Participate in business meetings with Function/Delivery Heads; review contracts, carry out risk analysis and mitigation exercises and update the Management on the same. -Project managers should have strong business management, budgeting and analytical skills. - Review and ensure the preparation of the following: System Architecture External Specifications Internal Specifications Software Development Plan, Configuration Management Plan and Project plan Technical Documentation - Weekly status updates to all stakeholders - Ensure process and system compliances in the projects. - Exhibit excellent escalation management skills, internal or external. - Manage both FPP (Fixed Price Project) and T&M (Time & Material) projects on diverse functional domains - Coordinate, communicate with the client on project related matters. - Coach/ mentor the members in the project and provide necessary support to them. - Performance appraisal/ counselling of the group members. - Evaluate training needs (technical, managerial) and get the required training programs implemented. -Ensure project compliance with Newgen Quality Systems and Procedure. The incumbent must be B.E/B. Tech. -CS/ IT/ M.Tech from a reputed institute, with 10-12 years of relevant industry experience across a wide variety of development projects. ? Knowledge of current technological trends in the S/W development industry, such as OOPs, Multi-Tier S/W development, Component Architecture, Web Based S/W ? Good experience on Core Java, JSP, Servlets, EJB, Oracle/SQL ? Experience of planning, budgeting and quality assurance is a must. ? Experience of handing large Banking projects in corporate Banking/Retail Banking is desirable. ? PMP or PMI certification is desirable. ? Thorough understanding of Project Management methodologies and tools. ? Should possess advanced knowledge of system integration issues. ? Ability to gather and analyse data and draw logical conclusions. ? Understanding the company’s vision and goals, business operations and market. ? Is adept in stakeholder management and possess the ability to coordinate and prioritize customer requests with the assistance of other managers to ensure customer delight. ? Possess good people management skills and is able to manage performance and disciplinary issues, handle employee complaints and grievances and recommend the hiring, termination and promotion of staff; Should be able to train, mentor, motivate and lead a successful team. Should be well versed with attrition related issues and case management. ? Should have: Strong leadership abilities, self-driven, critical thinking, analytical abilities, flexibility, adaptability to work schedules, effective verbal and written communication & presentation skills, time management, self-confidence, open to changes & challenges, eye for detail, perseverance, discreetness and diplomacy, analytical thinking, sound independent decision making and team work. Must possess the attitude to deliver solution First Time Right. ? Willingness to travel on Short term/Long term within India/Outside India/Client Site ...Less